Refund and Cancellation Policy
Last updated: 13 October 2026
In short: posting is free. You can pay for optional things: promotion of your own post or service, extra days for a post, the outside-Perdoor fee, and Banner Ads. If a payment fails or you are charged twice, the money comes back automatically. Once a promotion has started it cannot be cancelled for a refund, except in the cases below.
Promotion payments
- Price and duration are shown before you pay (for example 7 days for ₹100, or extra days at a price per day). You pay once. Nothing renews automatically.
- Promotion starts as soon as the payment is confirmed, usually within a few seconds.
- Payment failed but money was taken from your account? Razorpay or your bank reverses it automatically, usually within 5 to 7 working days. If it does not arrive, email us with the date and amount.
- Charged twice, or paid but your post was not promoted? Email maheshkulal547@gmail.com within 7 days. We will either start the promotion or refund the full amount to the same account within 7 working days.
- Banner Ads: if we do not accept your banner, the full amount is refunded automatically. Once a banner is live it is not refunded if you change your mind; if we take it down by mistake, we refund the unused days.
- If we remove a promoted post by mistake or the site is down for a long time, we refund the unused days.
- No refund once a promotion or paid extra days have started because you changed your mind, sold the item early, deleted the post yourself, or because the post was removed for breaking the Terms.
Buying from other people
Janakulu does not sell items itself and never receives money for them. Payments for items or services go directly between you and the seller, so refunds and returns are agreed between the two of you. If a seller cheats or a post is fake, please use the 🚩 Report button (on the post or on the seller's profile) or email maheshkulal547@gmail.com. We will remove the post and may block the seller. For fraud, you can also contact the police or the national cyber crime helpline 1930 (cybercrime.gov.in).
How to ask for a refund
Email maheshkulal547@gmail.com with the post name, the date, the amount and (if you have it) the Razorpay payment ID from your receipt. We reply within 3 working days.